* If the light you ordered from XTAR official stores is defective (exclude manmade damage), please directly contact the XTAR store to get the replace or repair service. You can also send an email to us (service@xtar.cc) and tell us from which XTAR store you bought the light, your order number or warranty number (you can find it on your warranty card or the color box), we will help you to check the warranty period.

* If you purchased a XTAR light from our dealers, it’s suggested to contact the dealer first. You can provide your purchase invoice, receipt or other proof from the seller when purchasing our lights, and directly contact your dealer to obtain warranty services. XTAR will provide service support to the dealers.

For XTAR lights under warranty (24 months):

15-Day Free Replacement: If there are manufacturing defects in the light, we offer free replacement within 10 days after purchase. And we will pay the two-way return shipping costs for you. If a replacement is needed due to the problem, we will replace the fixture with the same model as the one sent. If the model has been discontinued, you will receive a product with similar or improved performance.

24-Month Free Repair: After 15 days of receiving your order, meanwhile within the light warranty period, we offer free repairment and pay the shipping cost of sending the product back to you. And you will need pay the shipping cost of sending the product to us. Usually it takes about 1-3 months including the delivery time sending back to customers.

For the XTAR light out of warranty:
We offer lifetime repairment, and only charge the replacing part costs. The two-way shipping fee is paid by yourself.

XTAR’s warranty does not apply to:

• Non-quality related issues;
• Item purchased from unauthorized resellers;
• Purchases without valid proof of purchase;
• Items that have been refunded;